Find information – quickly and easily
Item Availability
I cannot find an item on your website, is it available?
If an item is currently out of stock but on the website, click Notify Me to receive an email alert when the item is back in stock. If the item you are looking for is not listed on the website, Contact Us for more information.
Do you accept Pre-Orders or Back Orders?
Unfortunately, we do not accept pre-orders or back-orders. Please Contact Us with new product inquiries, or contact your local Leica Store, Leica Boutique, or Leica Authorized Dealer. Use our Dealer Locator to find your nearest Leica retail location. Be sure to Subscribe to Our Newsletter, so you can stay informed about new products.
Do you sell Limited Edition Leica products online?
Yes, unless otherwise noted at launch, Limited Edition items will be available online. Subscribe to Our Newsletter to be notified about Limited Edition Leica products.
Do you sell pre-owned items online?
Yes. Visit our pre-owned selection to browse current stock of pre-owned items here.
Orders
How much do you charge for shipping?
UPS Ground Shipping is complimentary on all orders over $100. The option to purchase expedited shipping is available at checkout. If you have specific shipping requests, please Contact Us. Be advised that not all expedited shipping services are available in certain areas. Visit our Shipping & Returns page for more information.
Do you deliver to P.O. Boxes?
Unfortunately, UPS does not deliver to PO Box addresses. The shipping address must be a residential or business address. Visit our Shipping & Returns page here for more information.
I ordered the wrong item. Can I cancel my order?
You may be able to cancel an order within the first few minutes of placing it. After that, canceling orders may not be possible and you may have to wait to receive the item in order to initiate a return. Please call us at 1-800-480-5422 to request an order cancellation. If contacting us outside of business hours, please submit an email request via the Contact Us page.
Can I exchange item I purchased online for a different item?
No. You will need to return the unwanted item and place a new order for the item you want instead.
Returns
What is your return policy?
Returns are accepted within 7 days or receiving the order with original sales receipt. Items must be in new condition, in their original box and include all packing material, blank warranty cards, manuals and all accessories. Products must not be registered. All returns are subject to a 15% restocking fee should any of these conditions not be met. We reserve the right to apply a Final Sale if there is evidence of serial purchase and return activity. Custom and A-la-Carte pieces are non-returnable. Refund will be issued in the same form of payment received. Visit our Shipping & Returns page here for more information.
Can I return items purchased online in a Leica store?
No. Items purchased online must be received by our fulfillment center for a refund to be issued. Visit our Shipping & Returns page for more information.
I received an incorrect or damaged item. How do I proceed?
In the unlikely event an item is damaged in transit, or an incorrect item is received, please Contact Us to let us know of the event and proceed to return the item. A refund will be issued to the original form of payment upon receipt of the incorrect or damaged item. Please note that our Return Policy still applies to incorrectly received items. Items must be in new condition, in their original box and include all packing material, blank warranty cards, manuals and all accessories. Products must not be registered. All returns are subject to a 15% restocking fee should any of these conditions not be met. Visit our Shipping & Returns page for more information.
General
I am interested in an item, but don’t know for sure if I’m ready to purchase it. Do you offer rentals?
Unfortunately, we do not currently offer rentals. Use our Dealer Locator to find your nearest Leica retailer, where you may be able to handle the item(s) you are interested in in person.
I want to know the differences between items I am considering.
If you have questions about any of our products, please Contact Us. Our team will be happy to assist you in finding the right Leica for you and helping in comparisons between products.
I would like a physical copy of my instruction manual(s).
To request a physical copy of your owner’s manual, please do so here. Please note: This page is displayed in several languages simultaneously. Begin by selecting which camera you would like to order an instruction manual for and proceed to fill out each field, referencing the text right above the field box in the correct language (English is the second language displayed).
How do I register my Leica product?
To register your Leica, please login to or create your Leica Account. After creating an account, you can proceed to register your Leica product(s). Please note: Only serialized Leica items can be registered.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Discover, and PayPal. We will never ask for your credit card information over the phone or via email.
Can I pay in installments?
Unfortunately, we do not accept installment payments or offer any financing at this time.
Change to Leica – Leica SL System Trade-In Program
How does this program work?
Trade in an eligible camera body toward the purchase of a new Leica SL2 or SL2-S system and receive an additional voucher credit in addition to the trade-in value. Visit the Terms and Conditions page to review eligible camera bodies. To generate a Trade-in Voucher for your eligible camera, please visit the Change to Leica page. Vouchers will be delivered electronically. Next, contact your nearest Leica store, boutique, or authorized dealer. Use our Dealer Locator to find your nearest Leica retailer. The dealer will evaluate your equipment and make you an offer.
Why did I receive fourteen (14) vouchers?
There are currently fourteen serialized products in the SL System lineup. A voucher represents approximately 10% off the retail price of an SL System item (body, lens, or bundle). The fourteen vouchers will show how much can be expected in addition to the trade-in value for each SL System item you may be interested in purchasing. Once an eligible item is traded in, the first voucher must be used on either an SL System body, or an SL System bundle (SL2 or SL2-S body with 24-70mm Vario-Elmarit-SL f/2.8 ASPH. lens). The remaining vouchers may be used for subsequent SL-System purchases without additional trade-ins. Subsequent items purchased using voucher(s) can be individual SL lenses. Please see our Terms and Conditions.
Is my voucher amount the total I will receive for my trade-in?
No. After the participating Leica retailer has received and evaluated your trade-in item(s), you will be made an offer. Should you accept the dealer’s offer, the voucher credit will be applied in addition to the dealer’s offer, and the total will be deducted from the purchase price of the SL2, SL2-S, or either of the SL System bundles.
I have item(s) I want to trade-in, but they are not eligible items. Can I still get the voucher?
Unfortunately, no. The vouchers are issued for eligible items only. To see a list of eligible items, visit the Terms and Conditions page. You may still trade in non-eligible items. Contact your local Leica retailer to begin the trade-in evaluation process. Use our Dealer Locator to find your nearest Leica retailer.
I am interested in purchasing an SL lens. Can I use the voucher on a lens purchase?
The first voucher must be used to purchase an SL System body or bundle. Subsequent vouchers may be used for lens purchases. You may also trade in eligible items toward a lens purchase, but the voucher will not apply to the purchase price. Please see our Terms and Conditions.
Does Leica set the trade-in value of my eligible camera?
No. Pre-owned equipment value will be determined by the dealer you choose to do business with. Each dealer will perform their own evaluation and market analysis to determine an offer for your eligible item(s). The voucher will be applied in addition to the dealer’s offer.
I am not sure which SL Camera I would like to purchase. Do I have to decide at the time I generate the voucher?
No. You may decide which camera you would like to purchase at the time of the transaction. You will need the voucher for that specific item, however. Use our Dealer Locator to find your nearest Leica retailer.