Leica Online Store

Shipping & Returns

Information on order processing, delivery, and returns.

Shipping

Order Processing

  • Please allow 1 to 3 business days for order processing.
  • Orders process Monday through Friday. Weekend orders begin the next business day.
  • Additional time may apply during holidays.
  • Orders cannot be canceled or modified once placed.
  • Awaiting Shipment means your order is being processed and packed. Your status will update to Shipped once UPS takes possession, and tracking information will be emailed automatically.
  • Tracking is sent once UPS scans the shipment.

Shipping Services

  • UPS is our exclusive carrier within the United States.
  • Free Ground shipping on orders over $100.
  • Expedited shipping affects transit time only, not processing.
  • Shipping speed cannot be changed after checkout.
  • UPS Access Point delivery is available for secure pickup.
  • Spare batteries ship Ground only and are not available to Alaska or Hawaii.

Delivery & Signature

  • Signature is required for all deliveries.
  • We do not ship to PO boxes, hotels, or forwarding centers.
  • Manage delivery through UPS My Choice .
  • After three attempts, packages are returned and refunded.

Product Returns

Returns and exchanges of physical products are accepted within 14 days of delivery when returned to the Leica Online Store with proof of purchase.

For new products, a full refund will be issued provided the goods are unopened.

For pre-owned and open-box products, a full refund will be issued provided the goods and packaging are returned in the condition in which they were purchased.

Refunds will be issued in the same form of payment used at the time of purchase.

A refund or exchange will not be issued if:

  • For new products, the packaging has been opened, or the packaging is damaged, incomplete, or shows signs of soiling.
  • The product is a limited or special edition.
  • The product was customized by Leica Customer Care.
  • Sport Optics have been mounted to a weapon.
  • Cameras and lenses purchased as part of a camera-and-lens bundle are not returned together. Partial returns of a bundle are not accepted.

For purposes of testing, demonstration, or rental, please contact your nearest Authorized Leica Dealer .

We reserve the right to decline a return if it does not meet our policy requirements. If a return cannot be processed, the item will be shipped back to the original shipping address on the order.

You can request a return by signing in and clicking on My Orders, or by using the Contact Form to get in touch.